Terms of Service
Last Updated: June 2026
Welcome to Content Harbour. By accessing this website, submitting a creative brief, entering into a retainer, paying an invoice, or confirming a project over email or messaging platforms, you ("the Client") agree to comply with and be bound by these Terms of Service.
Website Use & Intellectual Property
Download, copy, or use any portfolio videos, text, or creative concepts displayed on this site without explicit written permission from Content Harbour.
Attempt to disrupt, modify, or interfere with the website’s security or hosting infrastructure.
2. Creative Process & Script Approval
No Unpaid Spec Work: Content Harbour does not provide unpaid speculative work, including concept drafting, scripting, or storyboarding, prior to a formal, confirmed project engagement.
Final Script Approval: The Client is entirely responsible for reviewing and approving all scripts, concepts, and briefs prior to production. Written approval of the script or brief via email or messaging platform is final.
Post-Shoot Script Changes: No changes to the approved script, concept, or creative direction are permitted once filming has commenced. Any requests for script changes after shooting begins will be treated as a new project brief and billed at Content Harbour's standard current rates.
3. Revisions and Reshoots
Minor Editing Revisions: For finalized, edited assets, project fees include up to two (2) rounds of minor editing revisions (such as text overlays, pacing adjustments, or swapping background music). All editing revision requests must be submitted in writing within seven (7) days of video delivery. If no requests are made within this window, the project is deemed fully completed and accepted.
Unwarranted Reshoots: Because the Client approves the script prior to filming, unpaid reshoots are strictly excluded. If the delivered content aligns with the approved script and brief, any request for a reshoot will incur a mandatory Reshoot Fee equal to 100% of the original project fee, plus any additional production costs.
Waived Reshoot Fees: Paid reshoots will only be waived if Content Harbour fails to follow the explicitly approved script, audio notes, or visual directives outlined in the brief.
4. Usage Rights & Licensing
Preliminary Work: Content Harbour retains ownership of all preliminary ideas, draft concepts, and unedited raw footage.
12-Month Licensing Window: Upon full payment of the final invoice, the Client is granted a limited, non-exclusive twelve (12) month license to use the delivered final content (including both finished edits and delivered raw assets/hooks/transitions) for commercial advertising and organic digital marketing. This license begins on the date of final delivery.
Raw Files Restriction: Where Content Harbour delivers raw files (A-Roll/B-Roll) for internal client editing, those assets may only be edited to fulfill the specific creative brief agreed upon. They may not be repackaged or re-edited into entirely separate campaigns or new ad concepts beyond the agreed 12-month license without an additional usage agreement.
Licensing Extensions & Add-Ons: Any use of the content beyond the initial 12-month window, or extension into traditional media (such as TV, cinema, or out-of-home billboards), requires an explicit written agreement and the payment of additional licensing fees.
No Platform Posting: Content Harbour acts solely as a production house and talent for the Client’s channels. Content Harbour is under no obligation to post, share, host, or distribute the deliverables on personal or professional social media channels or portfolios unless a separate brand partnership agreement is executed.
Retainer & Monthly Packages
For clients engaged in a recurring monthly "Content Engine" retainer:
Minimum Commitment: Retainers are subject to the minimum monthly commitment outlined in the project brief or email agreement.
Cancellation Policy: Either party may terminate a monthly retainer by providing thirty (30) days' written notice prior to the next billing cycle.
Use-It-or-Lose-It Credits: Monthly video allocations, script packs, or asset deliverables must be utilized within that specific billing month. Unused deliverables do not roll over to the following month unless explicitly agreed upon in writing by Content Harbour.
6. Client-Supplied Materials & Indemnity
If the Client supplies Content Harbour with existing briefs, scripts, logos, music, or brand assets for production or auditing purposes, the Client warrants that they own or hold the legal right to use those materials.
The Client agrees to indemnify and hold harmless Content Harbour against any claims, legal actions, or expenses (including copyright disputes or legal fees) arising from Content Harbour's use of materials provided by the Client.
7. Contract Formation & Payments
How the Contract is Formed: This Agreement is automatically active and legally binding the moment the Client confirms project commencement or approves a script via email.
Payment Terms: Invoices are issued via Hnry upon project completion (or monthly for retainers). Delaying payment does not invalidate the Client's acceptance of these terms. All usage and advertising rights outlined in Section 4 remain strictly suspended until the final invoice is paid in full.
8. Limitation of Liability & Warranties
No Business Guarantees: Content Harbour provides creative production services based on industry standards and creative expertise, but does not promise, warrant, or guarantee any specific business outcomes. This includes, but is not limited to, guaranteed increases in sales, website traffic, social media followers, conversion rates, or ad spend optimization (ROAS).
Limitation of Liability: To the maximum extent permitted by law, Content Harbour is not liable for any damages, including lost profits, data, or ad platform penalties, resulting from the use of this website or the delivered creative services.
9. Changes to These Terms
Content Harbour reserves the right to update these Terms from time to time. Continued engagement of services or use of the website after changes are posted constitutes acceptance of the revised Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms or Content Harbour's services shall be resolved exclusively in the courts of New South Wales.