Privacy Policy
Last Updated: June 2026
Content Harbour is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, and disclosed when you visit this website or engage Content Harbour's content creation services.
1. Information Collected
Content Harbour collects information directly from you when you interact with this website, submit a project inquiry, or communicate via email.
a. Personal Identification Information: This may include your name, email address, phone number, business name, social media handles, and website URL.
b. Project & Briefing Data: Any creative briefs, scripts, brand guidelines, or business details you provide via email or form submission.
c. Automatically Collected Information: Basic digital data collected automatically when you visit this site, such as your IP address, browser type, operating system, and pages viewed, primarily via standard website cookies to improve site performance.
2. How Your Information is Used
The data collected is used strictly to operate Content Harbour and deliver professional services.
a. Service Delivery: To respond to your project inquiries, draft creative scripts, produce video content, and execute your campaigns.
b. Communication: To send you project updates, drafts for review, final files, and invoices.
c. Administrative Purposes: To manage invoicing, tax reporting, and financial tracking securely through accounting platforms like Hnry.
3. Sharing Your Information
Content Harbour respects your data and does not sell, rent, or trade your personal information to third parties. Data is only shared with trusted services necessary to run the business.
a. Service Providers: Information may be shared with essential third-party tools used to manage operations, such as website hosting platforms (Framer), secure financial processors (Hnry), and secure cloud storage tools used to deliver your final video files.
b. Legal Compliance: Information may be disclosed if required by law, such as meeting Australian tax regulations or responding to valid legal requests.
4. Data Security & Storage
Taking reasonable technical and organizational steps protects your data from unauthorized access, modification, or disclosure.
a. Secure Storage: Digital communication and briefing materials are stored securely withinpassword-protected workflows and professional cloud storage architectures.
b. Financial Security: Content Harbour does not directly store your credit card or bank details. All payment processing and financial data are securely managed by encrypted third-party financial platforms.
5. Your Rights
Under Australian privacy principles, you hold specific rights regarding your personal data.
a. Access & Correction: You have the right to request a copy of the personal information held about you, or to ask that inaccurate data be corrected.
b. Data Erasure: You can request that your personal information be deleted from active communication channels at any time, provided it does not conflict with mandatory business record-keeping laws (such as tax invoices).
6. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in business practices or legal obligations. The "Last Updated" date at the top of the page will reflect the most recent version.
7. Contact
If you have any questions about this Privacy Policy or how your data is handled, you can reach out directly via the contact details listed on this website.